Verbal Processing as a Leader
As an introverted leader, small talk has never been my strength. My focus has always been on exploring big ideas, complex concepts, and even controversial topics. Over the past decade, I’ve recognized that verbal processing—discussing ideas, playing devil’s advocate, and debating different perspectives—helps me refine my thinking and make better decisions. However, in leading a growing organization, this approach presents certain challenges.
Challenges of Verbal Processing in Leadership
1. Differentiating Between Brainstorming and Action Items
When I verbalize ideas, I may be exploring possibilities rather than issuing directives. However, team members sometimes interpret my thoughts as immediate action items, leading to confusion about priorities.
2. The Expectation of Immediate Follow-Through
One of my biggest frustrations is having to request something twice. If a team member does not realize I am not in brainstorming mode, they may delay action, assuming there is time for further discussion—while I, on the other hand, expect execution.
3. The Weight of a Leader’s Words
Leaders often experience minimized margins for informal processing. The classic movie trope of CEOs rehearsing speeches in front of a mirror resonates because every word a leader utters carries weight. What may be intended as an exploratory discussion is sometimes perceived as a final directive.
Strategies I am working on for improving my leadership
To address these challenges, I am refining my communication approach:
-
Setting Clear Expectations at the Start of Meetings
I now begin meetings by explicitly asking what attendees hope to achieve. This ensures alignment and clarity on objectives. -
Labeling Brainstorming Sessions
When I am verbalizing ideas purely for exploration, I clarify that it is a "brainstorming jam"—not an action-oriented discussion. Or an employee can ask for a brainstorming jam for an issue they are tackling, therefore creating more space for thinking and working. -
Defining Meeting Objectives
I distinguish between meetings focused on progress and accountability versus those dedicated to idea generation. -
Prioritizing Active Listening
I am working on asking more thoughtful questions, listening intently, and exercising patience in discussions. -
Encouraging Clarification
I ask team members to gauge their level of understanding and encourage them to ask clarifying questions. This ensures mutual comprehension and alignment.
Continuous Improvement
Effective leadership requires ongoing refinement, and I am committed to improving my communication style. I am particularly interested in books that delve into leadership communication, decision-making, and strategic verbal processing. If you have recommendations, I would love to hear them.
Ben
